Returns & Exchanges
At Al Shaya Watches, we are committed to your satisfaction and offer a seamless return process for timepieces in their original, unworn condition. Customers may initiate a return or exchange within 14 days of delivery, provided all original packaging and warranty cards are intact.
Initiate Your Request
Contact our dedicated concierge team or log into your account portal to submit a return request with your order number and reason for return.
Prepare the Timepiece
Carefully place the watch in its original presentation box, ensuring all protective films, manuals, and international warranty certificates are included.
Complimentary Collection
Once your request is approved, we will arrange a secure courier pickup from your address at no additional cost to ensure the safe transit of your luxury item.
Inspection and Refund
Upon arrival at our service center, our horologists will inspect the watch, and your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing