Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are the watches sold at Al Shaya Watches authentic?
Yes, we guarantee that all our timepieces are 100% authentic and sourced directly from authorized distributors or the manufacturers themselves.
What is the standard shipping time for my order?
Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do the watches come with a manufacturer warranty?
Every watch purchased from Al Shaya Watches comes with the original manufacturer's warranty, usually covering a period of 2 years for internal mechanical defects.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging with all security tags intact. Please contact our support team to initiate a return.
How should I care for my luxury watch?
To maintain your watch, avoid extreme temperatures and magnetic fields. We recommend a professional service every 3-5 years and rinsing with fresh water after exposure to salt water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.